Frequently asked questions
How long will it take for my order to arrive?
We take the delivery of our products very seriously. Orders confirmed before 2:00 PM are processed and dispatched the same business day from our fulfillment center in Spain.
• Mainland Spain and Portugal: 24 to 48 business hours.
• Continental Europe: 2 to 4 business days.
• International deliveries: 5 to 8 business days (subject to local customs clearance).
How can I track my shipment?
The moment your package is handed over to the courier, you will receive a confirmation email with a real-time tracking link to monitor the delivery status.
What happens if I enter my shipping address incorrectly?
PleIf you notice an error in your shipping details, please contact our team immediately at info@karitievocurly.com or via WhatsApp at +34 601 08 50 74, indicating your order number. If the order has not yet left our fulfillment center, we will correct it immediately at no additional cost.ase contact our customer service immediately via chat or by sending anemail to info@karitievocurly.com. If your order has not yet been processed by thewarehouse, we will modify the details free of charge.
Can I return a product if I change my mind?
Due to the nature of high-end cosmetic and hygiene products, and for strict health and safety reasons, we can only accept returns of items that remain in their original sealed packaging, with the security seal intact and unused, within 14 calendar days of receipt.
What do I do if my product arrives damaged or broken?
We are deeply sorry if this happens. All our shipments are insured. If your package arrives damaged, please send a photo of the package and item condition to info@karitievocurly.com or via WhatsApp at +34 601 08 50 74 within the first 24 hours of delivery, and we will arrange an urgent replacement at no cost to you.
Where are the products manufactured and what is their expiration date?
All our exclusive formulations are proudly developed under strictEuropean Union standards and notarized in Spain. The shelf life of the closed product is 2 to 3 years. Once opened, we recommend checking the PAO icon(an open jar printed on the label indicating the months of optimal consumption,for example, 12M).
What kind of ingredients does Káriti Evo use and what is its philosophy?
At Amaé Esencia, we combine advanced hair science with respect for nature. Our formulations incorporate a careful selection of high-purity botanical ingredients and sustainably sourced actives. Each element has been meticulously selected to deeply nourish, restore elasticity, and enhance the natural beauty of the hair without weighing it down.
Are Káriti Evo products suitable for the Curly Method and 4C hair textures?
Yes. Our formulations are designed with a priority focus on hair requiring high nutrition and flexible hold, making them ideal for curly, coily, and 4C textures. Additionally, our formulas respect curly routines: free from harsh sulfates, non-soluble silicones, heavy mineral oils, and parabens.
I have a very sensitive scalp. Can I use these products?
Our formulas prioritize gentle botanical actives and emollients with high skin tolerance. However, if you have a history of allergies or severe reactivity, we recommend reviewing the ingredient list (INCI) available on each product page and performing a patch test on your forearm before first use.
I’m not sure which products to choose for my routine. How can you help?
We have designed an advanced personalized experience for you. We invite you to use our AI Virtual Hair Advisor available on the homepage. It analyzes your hair characteristics, needs, and history in real time to provide a precise diagnosis and a customized hair-care routine.
I am a beauty professional or salon owner. Can I buy wholesale?
Yes. Amaé Esencia offers an exclusive professional channel. Complete the registration form in our "Authorized Distributor" section. Once your account is validated by our team, you will access wholesale volume pricing and special terms for professionals.
I love the brand. Can I promote your products and become an affiliate?
Of course. If you are a content creator, professional, or hair care enthusiast who shares our values, you can join our Affiliate Program. Request access in the "Affiliate Program" section, and once approved, you will earn commissions on every sale generated with your exclusive link or code.
Am I a distributor or an affiliate? What is the difference?
An Authorized Distributor purchases inventory in bulk at wholesale prices to resell through salons or authorized points of sale. An Affiliate recommends products digitally to their community or social media, earning commissions per sale without purchasing stock or managing shipments.